Client Operations Manager

LogicSource Overview

LogicSource is an innovative leader in sourcing and procurement services, we help companies increase profits through better buying.  LogicSource® is owned and operated by an experienced group of global business veterans who came together under the common goal to radically change the way sourcing and procurement works.  We’ve reinvented sourcing and procurement with an execution-based, fully transparent business model that ensures clients don’t spend a dime until they see results.

Our people gain exposure to projects and clients spanning a broad set of categories across multiple industries. Opportunities for getting involved, whether working across functions or learning a new category abound.

Our business model reflects our culture – radically different and rife with opportunity to make a difference. Our professionals enjoy the intellectual stimulation, challenge and satisfaction that only a sophisticated organization, coupled with relevant and meaningful business challenges to solve, can afford.

Position Summary:

We have an immediate opening for a full-time Tactical Sourcing Associate, Tail Spend for our photo & retail client based on San Francisco, CA. You will be a key member of our Client Services team that manages the tail of suppliers of our client’s Indirect Sourcing operations. This position will report to the Account Director.

Responsibilities:

• Serve as the main point of contact for client regarding operational issues
• Develop and maintain strong relationships with client
• Understand client needs and requirements to provide tailored solutions
• Oversee the day to day operations related to client account
• Ensure timely and accurate processing of client service requests
• Monitor and manage service delivery to ensure it meets or exceeds client expectations
• Address and resolve client issues and complaints promptly and effectively
• Coordinate with internal teams to troubleshoot and solve operational problems
• Implement corrective actions to prevent recurrence of issues
• Identify areas for operational improvement and efficiency, develop and implement process improvement initiatives, and collaborate with cross-functional teams to streamline operations
• Prepare and share reposts on client operations performance
• Analyze data to identify trends, issues and opportunities for improvement
• Provide insight and recommendations to senior management
• Work closely with cross functional teams to align on client strategies
• Participate in client meetings and presentations as needed
• Ad Hoc Sourcing Support
• Manage, Train, and Develop Account Analyst

Required Education and Experience:

• Bachelor’s Degree or equivalent professional experience
• 4-6 years project management, procurement, and/or accounts payable experience
• Proficiency with MS Office
• Ability to excel in a highly dynamic, fast-paced environment that requires a fast learner and flexible thinker
• Ability to effectively manage multiple projects with different deadlines with strong attention to detail
• Desire and ability to take full ownership of projects and produce high quality work
• Strong work ethic with excellent organization, time management, and problem-solving skills
• Strong team player; able to interact with all levels of management
• Excellent written and verbal communication skills
• Strong conflict resolution skills

Travel:

This position requires no travel. 

Other Duties:

This Position Description is not an exhaustive list of the duties and responsibilities, and the employee is expected to perform other duties as necessary and assigned. The duties and responsibilities of this position may be modified at any time to meet changing business needs.

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